Business Policy

1. Shipping & Delivery Policy

We deliver products only after verifying the customer's purchase confirmation and payment notification.

Delivery Windows & Schedules:

1. Domestic Timeline: Items are dispatched domestically within 7 to 14 business days from the receipt of payment (excluding public holidays, company holidays, and Sundays).
2. Next Business Day Processing: Orders confirmed/paid after 3:00 PM (15:00) or cash on delivery (COD) orders will be processed on the next business day.
3. Schedule Confirmation: When items are ready, we confirm the delivery schedule via phone.
4. Reshipping Fee: A fee of 100 THB applies for re-delivery if items are returned due to errors or customer absence.

2. Return & Exchange Policy

Customers can return products within 7 days of receipt.

Valid Return Circumstances:

• Products damaged during transit.
• Incorrect products received, missing items, or products that do not match descriptions.
• We reserve the right to refuse returns if the products or packaging are damaged/incomplete.
• For cancellations due to force majeure, we reserve the right to cancel shipments and issue full refunds.

Non-Returnable Items:

Clearance sales, promotional campaign items, and cash vouchers / gift cards cannot be returned or refunded.

3. Warranty & Repair Policy

1. Warranty Scope: We offer a 1-2 year warranty depending on the product type.
2. Bangkok Customers: Free pickup and return service for repairs.
3. Provincial Customers: Shipping fees must be covered by the customer.

4. Refund Cycle & Methods

• Credit / Debit Card Refunds: Refund requests are sent to banks within 7-14 business days.
• Bank Transfer / COD Refunds: Funds are transferred directly to customer bank accounts within 7-14 business days.

Steps to Initiate a Return

1. Send a return request via email or call us.
2. Fill in the return form detailing the reasons and order numbers.
3. Ship the products to our headquarters.